Privacy Policy for AI Bot Traffic Analyzer

We respect your privacy and are committed to protecting your personal information.

Effective Date: 8/28/25

Last Updated: 8/28/25

Introduction

At AI Bot Traffic Analyzer ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our product.

The Simple Version: We only collect what we need to make our service work, and we never sell your data.

Information We Collect

Information You Provide Directly

  • Account Information: Name, email address, and username when you sign up
  • Payment Information: Billing details processed through secure third-party payment processors
  • Support Communications: Messages you send us for customer support
  • API Keys: If using Self-Managed plans, your AI provider API keys
  • Website SFTP Credentials: SFTP credentials for your website, which you can provide so that we can automatically download your access log records

Information We Collect Automatically

  • Usage Data: How you interact with our service (features used, frequency, etc.)
  • Technical Information: Browser type, device information, IP address
  • Website Access Logs: When you give us your SFTP credentials, we automatically download and process your website access logs to generate the reports you request

How We Use Your Information

  • Primary Service Functions: Generating reports regarding your AI bot traffic
  • Account Management: Managing your subscription and service access
  • Customer Support: Responding to your questions and resolving issues
  • Service Improvement: Analyzing usage patterns to enhance our features
  • Security: Detecting and preventing fraud or unauthorized access
  • Legal Compliance: Meeting regulatory requirements and protecting our rights

Marketing (Opt-In Only)

  • Product Updates: Informing you about new features and improvements
  • Educational Content: Sharing tips and best practices for using our product
  • Company News: Updates about our service and team

You can opt out of marketing communications at any time.

Information Sharing and Disclosure

We DO NOT:

  • Sell, rent, or trade your personal information
  • Share website access logs except when you authorize us to do so (e.g., by submitting them to an LLM for insights)
  • Use your data to train AI models for other customers

We MAY share information:

  • With your consent: When you explicitly authorize us to share information
  • With trusted service providers (e.g., hosting, payment processing, customer support)
  • When required by law, court order, or government investigation
  • In the event of a merger, acquisition, or sale of our company
  • To protect our users, our service, or the public from harm

Third-Party Integrations

  • AI Providers: For Professional and Business plans, we process requests through OpenAI, Anthropic, or Google
  • Payment Processors: Billing handled by secure, PCI-compliant payment providers

Data Security

Technical Safeguards

  • Encryption: All data transmission uses industry-standard encryption (TLS 1.2+)
  • Access Controls: Strict employee access controls with multi-factor authentication
  • Regular Audits: Ongoing security assessments

Sensitive Data Protection

  • Encryption at Rest: All API keys and SFTP passwords are encrypted before storage
  • Secure Transmission: API keys and SFTP passwords are always transmitted securely using SSL/TLS encryption (HTTPS), ensuring your sensitive information is never sent in plain text
  • Limited Access: Only authorized systems can decrypt and use stored keys
  • User Control: You can update or revoke API keys at any time. Your SFTP password can be revoked by deleting the website from your dashboard.

Data Retention

  • Access logs, SFTP credentials, and API keys are stored for the duration of your account
  • Access logs, SFTP credentials, and reports are deleted if you delete the associated website from your dashboard
  • API keys may be revoked at any time
  • Active account info: Retained while your account is active and for 30 days after cancellation
  • Billing records: Retained for 7 years for tax and accounting purposes
  • Support records: Retained for 3 years to improve customer service
  • Aggregated (anonymous) usage statistics: Retained indefinitely for service improvement
  • Personal analytics: Individual usage data deleted 2 years after account closure

Your Rights and Choices

Account Control

  • Access: View and download your account information
  • Correction: Update inaccurate personal information
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your data in standard formats

Privacy Controls

  • Marketing Opt-Out: Unsubscribe from promotional communications
  • API Key Management: Add, update, or remove your AI provider keys
  • Website Management: Add, update, or remove your website and associated SFTP credentials and access logs from your dashboard

Geographic Rights

  • GDPR (EU Users): Full data subject rights including access, rectification, erasure, and portability
  • CCPA (California Users): Right to know, delete, and opt-out of data sales
  • Other Jurisdictions: We comply with applicable local privacy laws

Contact Information

This Privacy Policy is designed to be both comprehensive and understandable. If any section is unclear, please don't hesitate to reach out for clarification.